CANCELLATION/REFUND POLICY
FOR ROARING CREEK & EAGLE CREEK CABINS
Andres & Tami Trujillo, Proprietors.
“THIS IS A VACATION RENTAL AGREEMENT UNDER THE
THIS IS A SMOKE FREE FACILITY. SMOKING PERMITTED OUTSIDE ONLY
A Reservation and Processing Deposit is required at time of reservation, unless arrival is scheduled sooner than 30 days from date of reservation. In this case all deposits, fees and taxes as outlined above are due at time of reservation. The Reservation and Processing Deposit is applied towards your full fees balance. ($200.00 Roaring Creek Cabin or $250.00 Eagle Creek Cabin)
We do not charge or hold a Security Deposit unless damages, loss, unauthorized charges or breach of contract have been incurred by the tenant during their stay as outlined herein.
Damages, loss or unauthorized expenses caused by or incurred during Tenant’s stay will be deducted from the Security Deposit. Damages, loss or unauthorized expenses caused by or incurred during Tenant’s stay, above and beyond the amount of the Security Deposit will be owed by the Tenant to the Landlord upon departure. All expenses associated with the collection of these monies will be added to the final settlement.
Payment of Rental and other Fees constitutes automatic authorization and consent to charge credit card on file up to $200.00 for Roaring Creek Cabin (2/2) tenants and $300.00 for Eagle Creek (3/3) tenants in the event of damages, loss, unauthorized charges or breach of contract by tenants as outlined herein.
Early disbursement of all fees by the Landlord, may occur by such amounts necessary, not to exceed 50% of all fees paid, for the payment to third parties providing goods, benefits and services procured for the benefit of the tenant.
Cancellations by the Tenant 45 days or more from date of arrival receive 100% refund of all deposits, fees and taxes prepaid . Cancellations 44 days or less from Date of scheduled arrival will incur a $50.00 Processing Fee, deducted from the Reservation and Processing Deposit. In addition, cancellations 30 days or less from date of arrival incur pro rata deductions of all fees and taxes as outlined below.
50% if cancelled within 30 to 21 days
75% if cancelled within 20 to 14 days
100% if cancelled within 13 days
All refunds as outlined in this policy will be issued within 30 days of date of cancellation. All cancellations must be in writing (email or letter).
Only total inaccessibility and/or inhabitability of the cabin will constitute a breach of contract on the part of the Landlord. If State or Local Authorities, pursuant to Article 36A. Chapter 14 or Article 1.Chapter 166A GS, order a mandatory evacuation of the area of the rental residence under this Contract, the Tenant, upon compliance, will be refunded on a prorated basis, for the nights he/she is unable to occupy the property.
The Landlord may substitute for a reasonably comparable property in fit and habitable conditions in case of such evacuation or total inaccessibility and/or inhabitability of the contracted property at the Landlord’s discretion.
We are a pet friendly property, we do not have any carpet (all wood floors) and additional time and expense is allocated to ensure a clean and healthy environment,however, if you or someone in your party have any type of pet allergies we strongly suggest you do not stay with us.
If owners’ local agents determine that a pet/pets where brought into the property during your stay, but no arrangements or authorization was given by the owners at the time of booking or payment, the maximum advertised scheduled Security Deposit will be charged to the credit card on file. Should the amount owed, exceed the Authorization Charge, the tenants will be liable for all charges, including all collection costs associated with this debt.
Likewise, if it is determined by the Landlord’s local agents that tenants exceed the number of guests for which the sleeping arrangements are advertised and or agreed upon at the time of booking or payment, landlord reserves the rights of expedited eviction without refund under applicable articles of the North Carolina Vacation Rentals Act, charging amounts equal to the Reservation Deposit on Authorization, and or charging tenant additional moneys sufficient to compensate for the additional unauthorized use of the dwelling, should those charges exceed the Authorization amount agreed upon as the Reservation Deposit, including all collection costs associated with this debt.
Additionally, if is is determined by the Landlord's local agents that tenants or their guests smoked inside during their stay the security/damage deposit preauthorized as a condition of the rental will be charged in its entirety.
We do not provide Travel Protection Insurance but you may obtain it at www.insuremytrip.com, for all other applicable incidents.
The last 0.5 or 0.7 of a mile is up grade on a gravel road. There is no need, under normal conditions, for all/four wheel drive. Please adhere to the driving tips outlined in our welcome package to avoid spinning and damage to the road.
During the winter months, depending on Tenant’s driving ability, tire conditions and snow fall, you may need snow chains and or all/four wheel drive capabilities. The cabins are at between 3700 and 3900 feet of elevation with a 0.5 or 0.7 of a mile of gravel road.
Pick up trucks without 4WD are not recommended in any season, as they are too light in the rear and tend to spin and tear up the road.
Tenants must report any damage found upon arrival and promptly report any repairs/damage needed/incurred during their stay. Failure to do so may result in charges to the Security Deposit authorized to cover the repairs. Representatives of the owners may enter the property at any reasonable time to make repairs. Reasonable attempts will be made to notify the Tenants prior to a service call.
Offered services, amenities or appliances not in working condition at the time of scheduled stay will be repaired or replaced at first available opportunity. Such conditions do not constitute breach of contract by owners as it does not constitute total inaccessibility or inhabitability of the property.
Check-In is after 3:00pm Roaring Creek Cabin, 4:00pm Eagle Creek Cabin. Check Out is by 11:00 am Roaring Creek Cabin, 12:00 noon Eagle Creek Cabin. Early Check In or Late Check Out can be arranged whenever availability allows, through prior arrangement. Failure to vacate on time on Check Out Date will result in a $50 Late Check Out Fee deducted from your Security Deposit. You will still be expected to vacate the premise as outlined in original reservation agreement.
Payment of Reservation and Processing Deposit or any other fees constitutes understanding, agreement and acceptance of these terms and conditions.